Frequently Asked Questions
Everything you need to know about your Velo Orange gear and orders.
What is the standard shipping timeframe for domestic orders?
Most domestic orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Do you offer international shipping for cycling components?
Yes, we ship our products worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for unused gear?
We accept returns on unused, uninstalled items in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer.
Are your frames and components covered by a warranty?
Yes, Velo Orange products are backed by a limited warranty against manufacturing defects. The duration varies by product category, typically ranging from one to three years.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.